916kiss is committed to protecting your personal information. This Privacy Policy explains exactly what data we collect, how we use it, and the rights you hold as a registered player.
This Privacy Policy (hereinafter "Policy") sets out the practices and principles by which 916kiss (hereinafter "916kiss", "we", "us", or "our") collects, processes, stores, shares, and protects the personal data of individuals (hereinafter "Player", "User", "you", or "your") who access or use the online casino and sports betting platform operated at https://916kiss.cam (hereinafter the "Platform" or "Website").
916kiss is committed to safeguarding the privacy and security of all personal information entrusted to us by players across Malaysia, including users in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and all other locations. We process personal data in accordance with the standards required under our international gaming licence and applicable international data protection frameworks.
By registering an account on the Platform, you acknowledge that you have read, understood, and consent to the data practices described in this Policy. This Policy should be read in conjunction with our Terms & Conditions, which govern the overall use of the 916kiss Platform.
For the purposes of this Privacy Policy, the following terms shall carry the meanings ascribed below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or could reasonably identify a natural person, directly or indirectly — including name, identification number, contact details, financial information, and online identifiers. |
| "Processing" | Any operation performed on Personal Data, including collection, storage, use, disclosure, transfer, alteration, or deletion. |
| "Data Controller" | 916kiss, as the entity that determines the purposes and means of Processing Personal Data collected through the Platform. |
| "Data Processor" | Any third-party service provider that processes Personal Data on behalf of 916kiss under a formal data processing agreement. |
| "KYC Data" | Identity verification documents and related information submitted by Players to meet Know Your Customer obligations — including government-issued ID, proof of address, and selfie images. |
| "Cookies" | Small text files stored on your device by the Platform that enable session management, preference retention, and usage analytics. |
| "Consent" | Freely given, specific, informed, and unambiguous indication of your agreement to the Processing of your Personal Data for a stated purpose. |
916kiss collects the following categories of Personal Data from Players:
916kiss collects Personal Data through the following channels:
916kiss processes your Personal Data for the following specific purposes:
| Purpose | Data Categories Used |
|---|---|
| Account registration and authentication | Registration Data, Technical Data |
| Identity verification (KYC) and age confirmation | KYC Data, Registration Data |
| Processing deposits and withdrawals | Financial & Transaction Data, KYC Data |
| Delivering gaming and sportsbook services | Gaming & Behavioural Data, Technical Data |
| Fraud detection and AML compliance | All categories — as required |
| Responsible gambling monitoring | Gaming & Behavioural Data, Registration Data |
| Customer support and dispute resolution | Communications Data, Transaction Data |
| Platform analytics and service improvement | Technical Data, Behavioural Data (aggregated) |
| Promotional communications (with consent) | Registration Data, Behavioural Data |
916kiss does not engage in automated decision-making that produces legal or similarly significant effects on Players solely without human review.
916kiss relies on the following lawful bases to process your Personal Data:
916kiss does not sell or rent your Personal Data to third parties. We may share your data with the following categories of recipients solely as necessary to deliver our services or meet legal obligations:
Processing your deposits and withdrawals requires sharing necessary financial information with payment gateways, including but not limited to: FPX network banks (Maybank, CIMB, Public Bank, Hong Leong Bank), e-wallet operators (Touch 'n Go eWallet, Boost, GrabPay, DuitNow), and blockchain network processors for cryptocurrency transactions. Each provider is bound by their own privacy and security obligations.
Third-party KYC and identity verification service providers engaged by 916kiss process your identification documents under strict data processing agreements. These providers are permitted to use your data solely for the purpose of completing the verification task.
916kiss may be required to disclose Personal Data to competent authorities — including financial intelligence units, licensing regulators, or law enforcement — where required by law, court order, or legitimate regulatory demand. Such disclosures are made strictly to the extent required and are logged internally.
Certain platform infrastructure, hosting, and analytics functions may be delivered by technology service providers operating under formal data processing agreements that restrict their use of your data to the specified service.
916kiss uses cookies and similar tracking technologies to maintain session state, remember your preferences, and analyse Platform usage patterns. The following categories of cookies are deployed:
These cookies are essential for the Platform to function correctly. They enable session authentication, maintain your login state, and support secure transaction processing. These cookies cannot be disabled without disrupting Platform functionality.
These cookies remember your language preference, display settings, and last-visited game categories. They enhance your browsing experience but are not essential to core Platform operation.
With your consent, we use analytical cookies to collect aggregate, anonymised data about how players interact with the Platform — including pages visited, time spent, and navigation paths. This data is used exclusively to improve Platform performance and user experience.
You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in and using the Platform. For all other cookie categories, disabling will not prevent Platform access but may reduce certain personalisation features.
916kiss retains your Personal Data for no longer than is necessary for the purposes for which it was collected, subject to the following retention schedule:
| Data Category | Retention Period |
|---|---|
| Registration & Account Data | Duration of account + 5 years following closure |
| KYC Documents | 5 years from account closure or last transaction |
| Transaction Records | 7 years (AML compliance requirement) |
| Game Session Logs | 3 years from session date |
| Support Communications | 3 years from resolution of matter |
| Technical / Log Data | 12 months on a rolling basis |
| Marketing Consent Records | Duration of consent + 2 years after withdrawal |
Data held beyond active account periods is retained solely for legal, regulatory, and dispute-resolution purposes and is stored in restricted-access archives not used for ongoing service delivery.
916kiss implements technical and organisational measures proportionate to the risk associated with the processing of your Personal Data. Key security controls include:
Subject to applicable law and the terms of our international licence, you hold the following rights in respect of your Personal Data processed by 916kiss. To exercise any of these rights, contact us in writing at [email protected]:
You may request a copy of the Personal Data we hold about you and information about how it is being processed. Requests are fulfilled within 30 days.
If your Personal Data is inaccurate or incomplete, you may request correction. Account holders should update contact details directly via account settings where possible.
You may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
You may request that we restrict processing of your data in certain circumstances — for example, while we investigate a data accuracy dispute.
Where processing is based on consent or contract and carried out by automated means, you may request your data in a structured, machine-readable format.
Where processing is based on your consent — such as receiving marketing communications — you may withdraw consent at any time without affecting the lawfulness of prior processing.
All rights requests are assessed on a case-by-case basis. We may be unable to fulfill certain requests where doing so would conflict with legal obligations (for example, mandatory retention of AML transaction records). We will inform you of any such limitation in writing.
The 916kiss Platform is strictly restricted to individuals aged twenty-one (21) years and above. We do not knowingly collect or process Personal Data from any person under the age of 21.
Where 916kiss discovers or receives credible notification that an Account has been registered by a person under 21 years of age, the Account will be immediately suspended. Any deposits made and winnings accumulated in the account of an underage user will be handled in accordance with our Terms & Conditions and applicable licensing obligations, which typically require forfeiture of winnings and return of deposits.
If you are a parent or guardian and believe that your dependent (under 21) has registered an account on the Platform, please contact us immediately at [email protected] with relevant documentation so we can investigate and take appropriate action.
The 916kiss Platform may reference third-party payment providers and services in its cashier and promotional materials. Once you navigate to a third-party platform — such as Maybank2u, CIMB Clicks, Touch 'n Go eWallet, or a cryptocurrency exchange — you are subject to that platform's own privacy policy and terms of service. 916kiss has no control over and accepts no responsibility for the data practices of third-party services accessed via external links or integrations.
Third-party game software providers (game studios whose titles are available on the Platform) may receive anonymised gaming session data sufficient to support jackpot network calculations and game integrity verification. No personally identifiable information is shared with game studios beyond what is required for licencing compliance.
916kiss reserves the right to update or amend this Privacy Policy at any time in response to changes in law, our licensing obligations, our business practices, or the services we offer. Where changes are material, we will provide notice to registered players via email or a prominent notice on the Platform at least seven (7) days prior to the effective date of the change.
The "Last Updated" date at the top of this page reflects the most recent revision. We encourage you to review this Policy periodically. Your continued use of the Platform following the effective date of any revision constitutes your acknowledgement of the updated Policy.
If you have objections to any amendment, you must cease using the Platform and may request account closure prior to the effective date of the change by contacting our support team.
For any questions, requests, or concerns relating to this Privacy Policy or the processing of your Personal Data, please contact us through the following channels. We aim to acknowledge all data-related requests within two (2) business days and provide a substantive response within thirty (30) days.
Email — Privacy Requests:
[email protected]Please use subject line "Privacy Request" for data-related queries to ensure prompt routing.
Live Chat Support:
Available 24/7 through the in-platform chat interface. For complex data requests, we recommend following up by email for a documented record.
Response time: under 2 minutes for verified accounts.
Six data protection principles that guide every processing decision we make about your personal information.
All KYC documents, financial records, and sensitive account data are encrypted at rest using AES-256 — the same encryption standard used by international banking institutions.
916kiss will never sell, rent, or trade your personal information to third parties for advertising or marketing purposes. Your data is used solely to operate your account and deliver our services.
Data collected for one specific purpose — such as KYC verification — will not be repurposed for unrelated functions. Every processing activity has a documented legal basis before it begins.
Access, rectification, erasure, portability, and consent-withdrawal rights are honoured in practice — not just on paper. Submit a request to our support team and receive a response within 30 days.
Data is not kept indefinitely. Every category of personal information has a documented retention schedule. Data is securely deleted or anonymised once the retention period expires.
In the unlikely event of a data breach that poses a material risk to your rights, 916kiss is committed to notifying affected players without undue delay in accordance with applicable obligations.
Our support team handles all data-related requests promptly. Visit our FAQ for common answers, or head back to the homepage to explore 916kiss. For players aged 21 and above only.
🔞 21+ Only | Play Responsibly | Gambling involves financial risk